Guest Experience Host - Health Club Front Desk

SmartRecruiters, Inc.; Dubai; On-site; AED 33,000 - 61,000; Full time

Job summary

Accor is seeking a friendly receptionist to welcome guests, manage health club bookings, and handle inquiries in a Dubai-based hotel. You will coordinate with multiple departments to ensure a seamless guest experience, maintain accurate records, and support daily operations.

The role requires strong English communication, a hospitable attitude, and flexibility to work weekends and public holidays. Prior front desk or wellness area exposure is advantageous, with professional presentation and

Qualifications

• High school diploma or equivalent; hospitality qualification is an advantage.
• Previous reception/front desk or health club experience preferred.
• Good verbal and written English; extra languages are a plus.
• Friendly, guest-focused personality with strong customer service.
• Basic computer skills and knowledge of Microsoft Office.
• Able to handle bookings, phone calls, inquiries, and basic admin tasks.
• Well-groomed with a professional appearance and positive attitude.
• Flexible shifts, including weekends and public holidays; able to work in a team.

Responsibilities

• Welcome and assist hotel guests, members, and visitors warmly and professionally.
• Handle inquiries about health club facilities, hours, memberships, and activities.
• Manage bookings and appointments for health club services.
• Answer calls and respond to inquiries promptly and professionally.
• Maintain accurate guest records, bookings, and attendance.
• Ensure guests are properly registered before using facilities.
• Coordinate with Health Club, Spa, Recreation, Housekeeping and other departments as needed.
• Process payments and maintain records according to hotel procedures.
• Support the Health Club team with daily administrative tasks.

Skills

Customer service

Front desk experience

Guest-focused

Education

High school diploma or equivalent

Hospitality-related qualification

Tools

Microsoft Office

Job description

Accor is seeking a friendly receptionist to welcome guests, manage health club bookings, and handle inquiries in a Dubai-based hotel. You will coordinate with multiple departments to ensure a seamless guest experience, maintain accurate records, and support daily operations.

The role requires strong English communication, a hospitable attitude, and flexibility to work weekends and public holidays. Prior front desk or wellness area exposure is advantageous, with professional presentation and