Guest Experience & Reservations Lead

Accorhotel; Dubai; On-site; AED 33,000 - 67,000; Full time

Job summary

Accorhotels in Dubai is seeking a friendly hostess to manage reservations, greet guests, and support service staff with a focus on guest satisfaction. The role requires clear English communication, knowledge of F&B, and the ability to handle high-pressure conditions with professionalism.

The ideal candidate will have customer service experience, Pro Serve certification, and familiarity with reservation systems like OpenTable.

Qualifications

• Excellent English communication both written and verbal.
• Arabic knowledge is an advantage.
• Previous customer service experience is required.
• F&B knowledge is an asset.
• Pro Serve certification is required.
• OpenTable experience is a plus.
• Strong interpersonal and problem-solving abilities.
• Reliable and capable under fast-paced conditions.

Responsibilities

• Check the reservation system and guest information for the next meal period.
• Notify supervisor of large group bookings or special requests.
• Distribute reservations among servers and share essential details with staff.
• Maintain floor plan allocation of reservations.
• Answer phone politely within three rings and informatively.
• Know your products and offerings to answer questions accurately.
• Maintain complete knowledge of all menus, ingredients, preparation, serving method and prices.
• Support servers and runners as needed in the outlet.
• Ensure hostess duties and policies are understood hotel-wide.
• Adhere to hygiene and HACCP standards and SOPs.

Skills

English communication

Arabic advantageous

Customer service

Food & Beverage understanding

Pro Serve certificate

OpenTable experience

Teamwork

Handling pressure

Job description

Accorhotels in Dubai is seeking a friendly hostess to manage reservations, greet guests, and support service staff with a focus on guest satisfaction. The role requires clear English communication, knowledge of F&B, and the ability to handle high-pressure conditions with professionalism.

The ideal candidate will have customer service experience, Pro Serve certification, and familiarity with reservation systems like OpenTable.