Guest Experience Host - Front-of-House & Reservations

25hours Hotels; Dubai; On-site; AED 50,000 - 73,000; Full time

Benefits offered by this job

Free employee hotel nights

Discounts at bars and restaurants

Partner offers

Staff parties

Job summary

25hours Hotels in Dubai seeks an enthusiastic reception host to welcome guests, manage seating and reservations, and coordinate with kitchen, service, and bar teams to ensure smooth service. You will maintain the host stand, answer inquiries, and uphold grooming standards in a dynamic, friendly environment.

Knowledge of English, strong customer service, and prior hospitality exposure are preferred. A High school diploma or equivalent is required, with a chance to join a diverse, playful team at

Qualifications

• Knowledge of restaurant operations, to include appropriate staffing levels, service equipment and guest relations.
• Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
• Ability to speak the English language sufficient to conduct small employee meetings to impart new information.
• Ability to remember, recite and promote the variety of menu items.
• Ability to move throughout a crowded room to seat guests.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• High school graduate or equivalent required.
• Prefer six (6) months to one year previous serving experience. Prior hospitality experience preferred
• Additional language ability preferred.

Responsibilities

• Welcome and engage each guest in a polished, confident, and upbeat manner aligned with the 25hours tone of voice.
• Manage guest seating, flow, and table allocations based on reservations and walk-ins, ensuring fairness and efficiency across all service sections.
• Accommodate special guest requests and communicate effectively with the service team to ensure expectations are met or exceeded.
• Maintain up-to-date knowledge of menus, special events, seating arrangements, and guest preferences.
• Handle guest complaints, feedback, and queries professionally, ensuring resolution or escalation when appropriate.
• Maintain presence at the host stand at all times during service, ensuring seamless guest reception and restaurant ambiance.
• Accurately manage reservations using the restaurant’s system, including inputting, updating, and reviewing guest data and seating plans.
• Confirm reservation details, guest counts, and preferences, and communicate any changes to relevant team members.
• Answer phone calls promptly and professionally, assist with inquiries, and record messages or bookings accurately.
• Coordinate with the kitchen, service, and bar teams to maintain pace and timing of service based on guest volume and flow.
• Maintain cleanliness and organization of the reception and entrance areas; assist with clearing and resetting tables when required.
• Perform assigned side duties such as updating seating charts, polishing menus, or assisting with menu distribution.
• Follow grooming and uniform standards as set by 25hours, always reflecting a stylish and refined appearance.
• Ensure compliance with all fire, health, safety, and hygiene standards, as well as local and internal licensing requirements.
• Support a strong sense of teamwork, collaboration, and mutual respect within the restaurant and across departments.

Skills

Restaurant operations

English reading

English speaking

Menu knowledge

Customer service

Mobility / movement

Conflict resolution

Multilingual ability

Education

High school diploma

Job description

25hours Hotels in Dubai seeks an enthusiastic reception host to welcome guests, manage seating and reservations, and coordinate with kitchen, service, and bar teams to ensure smooth service. You will maintain the host stand, answer inquiries, and uphold grooming standards in a dynamic, friendly environment.

Knowledge of English, strong customer service, and prior hospitality exposure are preferred. A High school diploma or equivalent is required, with a chance to join a diverse, playful team at