Guest Experience Front Desk Specialist

Millennium-Hotels-and-Resorts-Mea; Dubai; On-site; AED 42,000 - 70,000; Full time

Job summary

Millennium Hotels & Resorts MEA in Dubai is seeking a Front Desk Agent to provide a warm, efficient check-in and check-out experience, respond to guest inquiries, and ensure a smooth stay. You will greet guests by name, assist with inquiries, and coordinate with other departments to meet guest needs while protecting privacy.

This role requires a friendly, professional demeanor and a thorough understanding of hotel facilities, policies, and safety procedures to maintain high service standards.

Qualifications

• Friendly and professional demeanor suitable for hospitality.
• Ability to handle guest inquiries with courtesy and accuracy.
• Familiarity with front desk procedures and cashiering standards.

Responsibilities

• Deliver efficient, courteous, and prompt service from arrival to departure.
• Greet guests by name when known, escort to rooms, and create a welcoming atmosphere.
• Conduct in-room and hotel familiarization, assisting with inquiries about activities.
• Stay informed about hotel information, local services, hours, promotions, events and attractions.
• Maintain awareness of daily rate and occupancy levels for decision-making.
• Adhere to Front Desk cashiering standards, handling incidental charges via Front Office systems.
• Process accounts from check-in to check-out with accurate posting of charges.
• Safeguard guest privacy by not disclosing guest details.
• Demonstrate understanding of hotel policies, facilities, and service standards.
• Uphold EH&S standards and company policies.

Skills

Customer service

Guest greeting

Check-in / check-out

Cashiering

Front Office systems

Job description

Millennium Hotels & Resorts MEA in Dubai is seeking a Front Desk Agent to provide a warm, efficient check-in and check-out experience, respond to guest inquiries, and ensure a smooth stay. You will greet guests by name, assist with inquiries, and coordinate with other departments to meet guest needs while protecting privacy.

This role requires a friendly, professional demeanor and a thorough understanding of hotel facilities, policies, and safety procedures to maintain high service standards.