Hotel Front Desk Associate - Guest Experience Innovator

le meridien; Dubai; On-site; AED 42,000 - 66,000; Full time

Job summary

Le Méridien Dubai invites a guest-focused Front Desk/Guest Services Agent to join our team. You will handle check-ins and check-outs, answer guest inquiries, manage reservations, and coordinate with other departments to ensure a flawless stay.

Our associates deliver authentic hospitality in line with Marriott standards, maintain a welcoming appearance, and protect guest confidentiality while handling requests promptly and with a smile.

Qualifications

• Greet guests and respond to inquiries in a courteous, professional manner.
• Process reservations, check-ins, and check-outs accurately.
• Maintain confidentiality and professional appearance in line with brand standards.

Responsibilities

• Check-in and check-out guests at the front desk.
• Answer phones and respond to guest inquiries and requests.
• Coordinate with housekeeping, concierge, and other departments to fulfill guest needs.
• Maintain orderly front desk and filing systems; handle emails and guest correspondence.

Job description

Le Méridien Dubai invites a guest-focused Front Desk/Guest Services Agent to join our team. You will handle check-ins and check-outs, answer guest inquiries, manage reservations, and coordinate with other departments to ensure a flawless stay.

Our associates deliver authentic hospitality in line with Marriott standards, maintain a welcoming appearance, and protect guest confidentiality while handling requests promptly and with a smile.