Guest Experience Specialist – Front Desk

KERZNER INTERNATIONAL LIMITED; Dubai; On-site; AED 67,000 - 134,000; Full time

Job summary

Kerzner International Limited is seeking a Front Office Agent in Dubai to deliver warm, personalized reception services to guests. You will handle check-in/check-out, cashiering, and respond to guest requests with professionalism and courtesy in a luxury hotel setting.

The role requires fluency in English, with additional languages considered a plus, and prior front office experience in hospitality. Strong attention to detail and excellent communication are essential.

Qualifications

• Fluency in English is essential.
• Additional languages highly desirable.
• Experience in hospitality front office preferred.

Responsibilities

• Adhere to rules and policies as directed by the Front Office Leader.
• Assist guests with check-in/check-out and cashiering.
• Maintain a clean, professional reception area and workspace.
• Provide concierge-style information on local attractions and hotel promotions.
• Ensure confidentiality of guest information and accurate handovers between shifts.

Skills

Fluent English

Additional languages

Guest service

Front office exp

Job description

Kerzner International Limited is seeking a Front Office Agent in Dubai to deliver warm, personalized reception services to guests. You will handle check-in/check-out, cashiering, and respond to guest requests with professionalism and courtesy in a luxury hotel setting.

The role requires fluency in English, with additional languages considered a plus, and prior front office experience in hospitality. Strong attention to detail and excellent communication are essential.