Lux Spa Concierge — Front Desk & Wellness Experience

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa; Dubai; On-site; AED 60,000 - 80,000; Full time

Benefits offered by this job

Free accommodation

Free meals on & off-duty

Medical insurance

Free transportation

Tips & incentives

Flight ticket entitlement

Job summary

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa is seeking a warm, professional Spa Receptionist to welcome guests in a tranquil luxury setting. You will schedule treatments, handle bookings, answer inquiries, and ensure smooth front desk operations to create a memorable wellness journey.

The role requires strong communication, multi-tasking in a fast-paced, high-end environment, and a passion for hospitality.

Qualifications

• Previous experience in customer service or reception, preferably in spa or hospitality.
• Strong communication skills and a friendly demeanor.
• Ability to multi-task and stay organized in a fast-paced environment.

Responsibilities

• Greet guests and provide a warm, professional first impression.
• Schedule appointments and manage the spa calendar.
• Answer calls and emails with information on services, packages, and promotions.
• Process payments and handle cash and credit transactions.
• Maintain front desk cleanliness and organization.
• Promote spa services, packages, and products to guests.
• Maintain guest records with confidentiality.

Skills

Customer service

Communication

Multi-tasking

Education

High school diploma or equivalent

Tools

Booking system

Office software

Job description

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa is seeking a warm, professional Spa Receptionist to welcome guests in a tranquil luxury setting. You will schedule treatments, handle bookings, answer inquiries, and ensure smooth front desk operations to create a memorable wellness journey.

The role requires strong communication, multi-tasking in a fast-paced, high-end environment, and a passion for hospitality.