Guest Experience Lead - Front Desk & Service

Luxury Collection; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

The Luxury Collection in Abu Dhabi seeks a Front Desk Agent to welcome guests, process check-ins, verify identity, handle payments, issue room keys and provide local information. You will balance tills, prepare and review daily reports, and assist with guest services throughout the shift.

Experience in luxury hospitality is preferred; you will work within a collaborative team, receive training on brand standards, safety, and service recovery to ensure memorable stays for all guests.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Responsibilities

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
• Set up accurate accounts for each guest according to their requirements and enter Marriott Rewards information.
• Balance and drop receipts; obtain manual authorizations and follow Accounting procedures.
• Welcome guests and address service needs; follow up to ensure requests are met.

Skills

Guest services

Communication skills

Team leadership

Education

High school diploma or GED

Tools

POS systems

Computers

Job description

The Luxury Collection in Abu Dhabi seeks a Front Desk Agent to welcome guests, process check-ins, verify identity, handle payments, issue room keys and provide local information. You will balance tills, prepare and review daily reports, and assist with guest services throughout the shift.

Experience in luxury hospitality is preferred; you will work within a collaborative team, receive training on brand standards, safety, and service recovery to ensure memorable stays for all guests.