Guest Services Specialist – Check-In & POS Expert

The Luxury Collection; Ajman; On-site; AED 55,000 - 110,000; Full time

Job summary

The Luxury Collection is seeking a Front Desk/Guest Services Associate in Ajman, United Arab Emirates. This on-site role involves welcoming guests, processing check-ins, handling payments, and providing detailed property information.

You will balance transactions, manage room keys, and assist with guest requests to ensure a seamless stay. Ideal candidates will have at least 1 year of related experience and a high school diploma or GED.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Responsibilities

• Process guest check-ins, verify identity and payment, assign rooms and issue keys.
• Set up accurate guest accounts according to requirements.
• Enter Marriott Rewards information and ensure rates match market codes.
• Secure payment prior to issuing room keys and verify billing accuracy.
• Prepare and review daily reports, logs and contingency lists.
• Balance and close cash receipts and complete cashier reports.

Skills

Guest service

Communication

Teamwork

Education

High school diploma or GED

Job description

The Luxury Collection is seeking a Front Desk/Guest Services Associate in Ajman, United Arab Emirates. This on-site role involves welcoming guests, processing check-ins, handling payments, and providing detailed property information.

You will balance transactions, manage room keys, and assist with guest requests to ensure a seamless stay. Ideal candidates will have at least 1 year of related experience and a high school diploma or GED.