Guest Experience Concierge & Loyalty Advocate

Sheraton Grand Hotel, Dubai; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Sheraton Grand Hotel, Dubai is seeking a guest services professional to facilitate pre-arrival planning, greet guests and deliver an on-brand personalized experience throughout their stay.

You will recognize special occasions, lead guest retention, use the GXP system to update profiles, and assist with check-in and check-out, while upholding Marriott Bonvoy standards and brand guidelines.

Qualifications

• Excellent communication and follow-up skills.
• Prompt and caring with guest services experience.
• Honesty, integrity and ownership skills.
• Be knowledgeable about the hotel Guest Voice scores and improvement plans.

Responsibilities

• Assist Front Desk and Club operations when needed.
• Assist with check-in and check-out for guests.
• Review guest profiles and preferences in GXP.
• Maintain on-brand personalized guest experience throughout stay.
• Lead guest retention and recognition program.
• Use guest amenity program to enhance stay.

Skills

Communication skills

Guest services

Integrity

Team player

Self-motivation

English language

Additional language

Tools

Opera knowledge

GXP knowledge

Job description

Sheraton Grand Hotel, Dubai is seeking a guest services professional to facilitate pre-arrival planning, greet guests and deliver an on-brand personalized experience throughout their stay.

You will recognize special occasions, lead guest retention, use the GXP system to update profiles, and assist with check-in and check-out, while upholding Marriott Bonvoy standards and brand guidelines.