Guest Experience Champion: Lobby & Concierge

Sheraton Grand Hotel, Dubai; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

Sheraton Grand Hotel, Dubai is seeking a dedicated Guest Relations/Front Office professional to elevate the arrival experience and manage guest profiles in GXP and PMS. You will ensure VIP treatment, coordinate daily GPS activities, and maintain brand standards across lobby areas and service areas.

The role emphasizes strong guest service, excellent English communication, and teamwork with FO, HK, club, and Room Service to meet guest needs and exceed expectations.

Qualifications

• Emphasize guest and customer service orientation.
• Strong communication and follow-up abilities.
• Excellent English; third language desirable.
• Knowledge of a second language is advantageous.
• Background in Front Office or Guest Relations preferred.

Responsibilities

• Ensure services align with Sheraton core values.
• Greet and guide arriving guests to check-in areas.
• Maintain guest profiles in GXP and PMS; update during stay.
• Deliver VIP treatment and coordinate Daily GPS activities.
• Perform room inspections to ensure brand standards.
• Communicate effectively with FO, HK, club and Room Service teams.
• Respond to guest requests and feedback within established times.
• Support revenue by upselling rooms and restaurant offerings.
• Participate in hotel Fire and Emergency Team as required.

Skills

Guest service oriented

Communication and follow up

Excellent English

Second language

Front office/Guest relations

Job description

Sheraton Grand Hotel, Dubai is seeking a dedicated Guest Relations/Front Office professional to elevate the arrival experience and manage guest profiles in GXP and PMS. You will ensure VIP treatment, coordinate daily GPS activities, and maintain brand standards across lobby areas and service areas.

The role emphasizes strong guest service, excellent English communication, and teamwork with FO, HK, club, and Room Service to meet guest needs and exceed expectations.