Guest Experience Concierge - Growth & Perks

Accorhotel; Abu Dhabi; On-site; AED 61,000 - 95,000; Full time

Benefits offered by this job

Discounted hotel rates

Academy learning programs

Career development opportunities

Planet 21 CSR involvement

Job summary

Accorhotel in Abu Dhabi seeks a Reception Agent to welcome guests from arrival to departure, ensuring a memorable stay with attentive service. This role emphasizes personalized experiences and hospitality excellence, with opportunities to promote hotel amenities and upsell relevant services.

Requirements include a service-focused mindset, Opera PMS experience, English fluency, and the ability to work in a dynamic hospitality environment.

Qualifications

• Service-focused personality essential.
• Experience is an asset for the role.
• Familiarity with Opera or related systems preferred.
• Fluency in English; additional languages a plus.

Responsibilities

• Greet guests, check-in/out and settle accounts with outstanding service.
• Create personalized guest experiences and anticipate needs.
• Promote hotel facilities and upsell to enhance stay.

Skills

Customer service

Opera PMS

English fluency

Other languages

Job description

Accorhotel in Abu Dhabi seeks a Reception Agent to welcome guests from arrival to departure, ensuring a memorable stay with attentive service. This role emphasizes personalized experiences and hospitality excellence, with opportunities to promote hotel amenities and upsell relevant services.

Requirements include a service-focused mindset, Opera PMS experience, English fluency, and the ability to work in a dynamic hospitality environment.