Concierge Specialist (Abu Dhabi)

VivaVibe Productions; Abu Dhabi; On-site; AED 52,000 - 71,000; Full time

Job summary

VivaVibe Productions in Abu Dhabi is seeking a Concierge Specialist to deliver exceptional guest service to guests and residents. You will assist with reservations, offer local recommendations, and handle inquiries with professionalism.

The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced environment. Fluency in English is preferred; Arabic knowledge is a plus. Visa sponsorship may be provided for the right candidate.

Qualifications

• High school diploma or equivalent; certification in hospitality is a plus.
• Experience in customer service or hospitality is preferred but not required.
• Excellent English communication; knowledge of Arabic is a plus.
• Strong problem-solving and ability to work under pressure.
• Impeccable attention to detail and organizational skills.
• Friendly, customer-oriented approach.

Responsibilities

• Greet guests and assist with check-in.
• Provide personalized recommendations for attractions, restaurants, and events.
• Make reservations and bookings for guests.
• Address guest concerns promptly and professionally.
• Maintain a clean and organized lobby.
• Monitor guest requests via phone and email with timely responses.
• Track guest preferences for personalized service.
• Collaborate with other departments to ensure seamless guest experiences.
• Assist with data entry, filing, and record keeping.

Skills

Communication skills

Multitasking

Attention to detail

Customer service

Arabic language

Education

High school diploma

Job description

Concierge Specialist (Abu Dhabi)

As a Concierge Specialist, you will be responsible for providing exceptional customer service to guests and residents in Abu Dhabi. Your main duties will include assisting with reservations and bookings, providing recommendations for local attractions and restaurants, and addressing any guest concerns or inquiries. This role requires strong communication skills, impeccable attention to detail, and the ability to multitask in a fast-paced environment. Fluency in English is preferred but not required.

Responsibilities

• Greet guests and residents upon arrival and assist with check-in process
• Provide personalized recommendations for local attractions, restaurants, and events
• Make reservations and bookings for guests as needed
• Handle any guest concerns or inquiries promptly and professionally
• Maintain a clean and organized lobby area
• Monitor guest requests through various channels (phone, email, etc.) and ensure timely response
• Keep track of guest preferences to provide personalized service during their stay
• Collaborate with other departments to ensure seamless guest experience
• Assist with administrative tasks such as data entry, filing, and record keeping

Requirements

• High school diploma or equivalent; additional certification in hospitality is a plus
• Proven experience in customer service or hospitality industry preferred but not required
• Excellent communication skills in English; knowledge of Arabic is a plus
• Strong problem-solving skills with the ability to think on your feet
• Impeccable attention to detail and organizational abilities
• Ability to work well under pressure in a fast-paced environment
• Friendly personality with a customer-oriented approach

Salary

1500$ per month (negotiable based on experience)

Location

Abu Dhabi

Our company values diversity and encourages applications from all individuals regardless of nationality or location. Visa sponsorship may be provided for the right candidate.

If you are passionate about delivering exceptional customer service and have the necessary skills for this role,