Guest Experience Concierge

Ennismore; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Accor's team at Rixos Premium Saadiyat Island in Abu Dhabi is seeking a Guest Relations Agent to deliver outstanding service from check-in to check-out, ensuring comfort and personalized attention for every guest.

Requirements include a minimum of 2 years in a customer-facing role, fluency in English and Russian, excellent communication, and the ability to multitask and stay calm under pressure; flexibility to work shifts, weekends and holidays.

Qualifications

• Minimum 2 years in a customer-facing role, preferably in hospitality or front office.
• Excellent communication and interpersonal skills.
• Friendly, empathetic, and service-oriented personality.
• Fluent in English and Russian (additional languages are a plus).
• Flexibility to work shifts, weekends, and holidays as needed.

Responsibilities

• Greet and welcome guests upon arrival with a warm and professional demeanor.
• Assist with check-in and check-out procedures efficiently and accurately.
• Handle guest requests, inquiries, and complaints in a timely and courteous manner.
• Provide information on hotel facilities, services, and local attractions.
• Coordinate special guest requests and liaise with departments (housekeeping, maintenance, F&B).
• Maintain updated knowledge of hotel policies, promotions, and room availability.
• Record guest feedback and contribute to improving guest satisfaction scores.
• Promote hotel services, facilities, and upgrades when appropriate.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Calm under pressure

Tools

Hotel management software

Microsoft Office

Job description

Accor's team at Rixos Premium Saadiyat Island in Abu Dhabi is seeking a Guest Relations Agent to deliver outstanding service from check-in to check-out, ensuring comfort and personalized attention for every guest.

Requirements include a minimum of 2 years in a customer-facing role, fluency in English and Russian, excellent communication, and the ability to multitask and stay calm under pressure; flexibility to work shifts, weekends and holidays.