Guest Experience Specialist

Tanqeeb; Abu Dhabi; On-site; AED 56,000 - 78,000; Full time

Job summary

Hilton in Abu Dhabi is seeking a Guest Relations Agent to welcome guests, assist with seamless check-in and check-out, and deliver the warm, memorable hospitality that defines our brand.

You will share local knowledge, promote hotel services, handle guest requests with urgency, and contribute to a guest experience that leaves a lasting impression.

Join a team that values integrity, leadership, teamwork, and ownership, and help create exceptional stays for every guest.

Qualifications

• Experience delivering warm, proactive guest service in hospitality.
• Ability to handle check-in/check-out and payments accurately.
• Strong knowledge of hotel offerings and local area information.

Responsibilities

• Greet guests, check-in, assign rooms, issue keys, and provide welcome materials.
• Process check-outs, verify charges, handle payments, issue receipts.
• Provide hotel and local knowledge to assist guest inquiries.
• Upsell hotel amenities to maximize revenue.
• Respond to guest requests and resolve concerns with care.

Skills

Guest service

Communication

Upselling

Hospitality

Integrity

Leadership

Teamwork

Job description

Hilton in Abu Dhabi is seeking a Guest Relations Agent to welcome guests, assist with seamless check-in and check-out, and deliver the warm, memorable hospitality that defines our brand.

You will share local knowledge, promote hotel services, handle guest requests with urgency, and contribute to a guest experience that leaves a lasting impression.

Join a team that values integrity, leadership, teamwork, and ownership, and help create exceptional stays for every guest.