Concierge

InstaCreative India; Abu Dhabi; On-site; AED 89,000 - 123,000; Full time

Benefits offered by this job

Competitive salary

Job summary

InstaCreative India seeks a Guest Services Coordinator for our luxury Abu Dhabi property. You will greet guests, assist with check-in, and coordinate with housekeeping and maintenance to ensure premium service and guest satisfaction.

The role requires strong English communication, a hospitality mindset, and the ability to manage multiple requests with professionalism and discretion.

Qualifications

• Previous experience in a customer service or hospitality role.
• Excellent communication skills in English (Arabic a plus).
• High school diploma or equivalent; hospitality management degree a plus.
• Strong problem-solving skills with the ability to handle difficult situations calmly.
• Ability to work flexible hours including nights, weekends and holidays.
• Proficient computer skills including Microsoft Office.
• Must be able to stand for long periods and lift up to 25 pounds.

Responsibilities

• Greet guests upon arrival and assist with check-in process
• Handle all guest requests and inquiries promptly and efficiently
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs
• Maintain knowledge of local attractions, restaurants, and events to provide recommendations to guests
• Ensure that all guest complaints are handled in a timely and professional manner
• Maintain accurate records of guest interactions and requests
• Assist in conducting regular property inspections to ensure quality control standards are met
• Monitor inventory levels of guest amenities and request restocking when necessary
• Assist with VIP arrivals and special requests as needed
• Uphold our company's policies and procedures at all times

Skills

Customer service

Communication

Problem solving

English proficiency

Education

High school diploma

Hospitality degree (preferred)

Tools

Microsoft Office

Job description

Profession

Concierge

Job Title

Guest Services Coordinator

Location

Abu Dhabi, United Arab Emirates

Summary

As a Guest Services Coordinator, you will be responsible for providing exceptional customer service to all guests and residents at our luxury property in Abu Dhabi. Your main duties will include managing guest requests and inquiries, coordinating with various departments to ensure guest satisfaction, and maintaining a high level of professionalism at all times. This is an exciting opportunity for someone looking for growth within a luxury property. If you are passionate about providing exceptional customer service and have experience in the hospitality industry, we would love to hear from you.

Key Responsibilities

• Greet guests upon arrival and assist with check-in process
• Handle all guest requests and inquiries promptly and efficiently
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs
• Maintain knowledge of local attractions, restaurants, and events to provide recommendations to guests
• Ensure that all guest complaints are handled in a timely and professional manner
• Maintain accurate records of guest interactions and requests
• Assist in conducting regular property inspections to ensure quality control standards are met
• Monitor inventory levels of guest amenities and request restocking when necessary
• Assist with VIP arrivals and special requests as needed
• Uphold our company's policies and procedures at all times

Requirements

• Previous experience in a customer service or hospitality role preferred
• Excellent communication skills in English (Arabic language skills are a plus)
• High school diploma or equivalent required; degree in hospitality management is a plus
• Strong problem-solving skills with the ability to handle difficult situations calmly
• Ability to work flexible hours including nights, weekends, and holidays
• Proficient computer skills including Microsoft Office
• Must be able to stand for long periods of time and lift up to 25 pounds

Benefits

We offer competitive salary packages as well as benefits.