Guest Experience Concierge & Front Desk Specialist

applydubaijob.com; Dubai; On-site; AED 45,000 - 67,000; Full time

Job summary

EFS Facilities Services Group is hiring a Receptionist / Guest Experience Ambassador for a flagship project in the Dubai International Financial Centre. The role suits professionally presented hospitality and customer-service professionals who provide an excellent first point of contact and maintain high reception standards.

Responsibilities include welcoming visitors, managing front-office operations, handling calls and inquiries, and delivering outstanding guest service.

Qualifications

• Diploma or Degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Experience in front-office, reception, guest-relations, or hospitality roles.

Responsibilities

• Welcome visitors and guests professionally
• Manage front-office and reception operations
• Handle telephone calls, visitor enquiries, and appointment coordination
• Deliver exceptional guest service and resolve queries professionally
• Maintain accurate visitor records and administrative documentation
• Ensure reception services follow company procedures and standards
• Coordinate with internal departments to support daily operations

Skills

Front office experience

Customer service

Interpersonal skills

Microsoft Office

Telephone etiquette

Education

Diploma or Degree in Hospitality Management/Hotel Management/Business Administration

Tools

Microsoft Office

Job description

EFS Facilities Services Group is hiring a Receptionist / Guest Experience Ambassador for a flagship project in the Dubai International Financial Centre. The role suits professionally presented hospitality and customer-service professionals who provide an excellent first point of contact and maintain high reception standards.

Responsibilities include welcoming visitors, managing front-office operations, handling calls and inquiries, and delivering outstanding guest service.