Front Desk & Guest Experience Specialist

ENGIE COFELY ENERGY SERVICES LLC; Dubai; On-site; AED 56,000 - 100,000; Full time

Job summary

ENGIE COFELY ENERGY SERVICES LLC in Dubai seeks a client-facing receptionist to manage front desk activities, greet visitors, handle calls, provide information, and support daily operations.

The role requires polite, professional communication, basic computer skills, and a commitment to QHSE practices. You will route inquiries, maintain records, process mail, and assist with general office duties in a busy corporate environment.

Qualifications

• Proven customer service skills and professional communication.
• Ability to handle inquiries via phone and face-to-face.
• Strong organizational skills and attention to detail.
• Proficient in MS Office and basic computer literacy.
• Able to manage time and multi-task in a busy front-desk environment.

Responsibilities

• Operate telephone switchboard to answer, screen, or forward calls and provide information.
• Greet visitors, determine purpose of visit, and direct them accordingly.
• Transmit information or documents to customers using computer.
• Resolve customer complaints in a courteous manner.
• Maintain records and file paperwork.
• Provide location and service information to visitors and staff.
• Sort and distribute mail and messages; prepare documents as needed.
• Receive payments and record receipts for services.
• Maintain a pleasant reception area and offer guests refreshments.

Skills

Customer service

Phone handling

Appointment scheduling

Visitor greeting

Record keeping

Microsoft Office

Written communication

Time management

Problem solving

Teamwork

Tools

MS Office

Spreadsheets

Word processing

Job description

ENGIE COFELY ENERGY SERVICES LLC in Dubai seeks a client-facing receptionist to manage front desk activities, greet visitors, handle calls, provide information, and support daily operations.

The role requires polite, professional communication, basic computer skills, and a commitment to QHSE practices. You will route inquiries, maintain records, process mail, and assist with general office duties in a busy corporate environment.