Receptionist / Guest Experience Ambassador

applydubaijob.com; Dubai; On-site; AED 45,000 - 67,000; Full time

Job summary

EFS Facilities Services Group is hiring a Receptionist / Guest Experience Ambassador for a flagship project in the Dubai International Financial Centre. The role suits professionally presented hospitality and customer-service professionals who provide an excellent first point of contact and maintain high reception standards.

Responsibilities include welcoming visitors, managing front-office operations, handling calls and inquiries, and delivering outstanding guest service.

Qualifications

• Diploma or Degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Experience in front-office, reception, guest-relations, or hospitality roles.

Responsibilities

• Welcome visitors and guests professionally
• Manage front-office and reception operations
• Handle telephone calls, visitor enquiries, and appointment coordination
• Deliver exceptional guest service and resolve queries professionally
• Maintain accurate visitor records and administrative documentation
• Ensure reception services follow company procedures and standards
• Coordinate with internal departments to support daily operations

Skills

Front office experience

Customer service

Interpersonal skills

Microsoft Office

Telephone etiquette

Education

Diploma or Degree in Hospitality Management/Hotel Management/Business Administration

Tools

Microsoft Office

Job description

Job Title: Receptionist / Guest Experience Ambassador

Company: EFS Facilities Services Group

Industry: Hospitality / Facilities Management

Employment Type: Full Time

Location: Downtown Dubai, United Arab Emirates — DIFC

Experience: Front office, reception, guest relations, or hospitality experience

Qualification: Diploma or Degree in Hospitality Management, Hotel Management, Business Administration, or a related field (estimated)

Salary: AED 4,000–6,000 per month (estimated)

Nationality: Indian

Applicants: Male and female candidates are encouraged to apply

Role Overview

EFS Facilities Services Group is hiring Receptionists / Guest Experience Ambassadors for a flagship project in the Dubai International Financial Centre. The role is suited to professionally presented hospitality and customer-service professionals who can provide an excellent first point of contact and maintain high reception standards.

Key Responsibilities

• Welcome visitors and guests professionally
• Manage front-office and reception operations
• Handle telephone calls, visitor enquiries, and appointment coordination
• Deliver exceptional guest service and resolve queries professionally
• Maintain accurate visitor records and administrative documentation
• Ensure reception services follow company procedures and service standards
• Coordinate with internal departments to support daily operations

Requirements

• Hospitality or hotel-industry experience is preferred
• Previous front-office, reception, or guest-relations experienceExcellent communication and interpersonal skills
• Professional appearance and positive attitude
• Strong customer-service and organizational skills
• Good attention to detail and ability to work independently
• Proficiency in Microsoft Office applications
• Professional telephone etiquette
• Ability to work effectively in a fast-paced, high-pressure environment
• Strong team-player attitude with a proactive, can-do approach
• Knowledge of front-office operations, guest relations, customer-service standards, reception procedures, Microsoft Office, and administrative support