Guest Experience Concierge - Front Desk Pro

InterContinental Hotels Group

Abu Dhabi

In loco

AED 60.000 - 90.000

Tempo pieno

3 giorni fa

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Vantaggi offerti da questo lavoro

Full uniform

Room discounts

Comprehensive training

Descrizione del lavoro

InterContinental Hotels Group in Abu Dhabi is seeking a Front Desk Agent to create seamless guest experiences from check-in to check-out. You will engage warmly with guests, acknowledge loyalty members, and manage bookings and payments with a focus on accuracy and service.

Excellent communication and problem-solving abilities are essential, along with comfort using computers and basic maths. This role offers full uniform, generous room discounts, and strong training within a global hospitality

Competenze

Clear and confident communication with guests and colleagues.
Strong problem-solving to turn issues into positive guest experiences.
Able to read, write, perform basic math, and operate a computer system.

Mansioni

Greet guests warmly and start memorable experiences with a hospitable welcome.
Acknowledge IHG Rewards Club members and returning guests in person or by phone.
Take, manage, and process payments for guest bookings and services.
Complete check-in and check-out quickly and smoothly.
Anticipate guests' needs and offer tailored recommendations.
Be the trusted contact for guests, assisting with bills, reservations, and dining suggestions.