Guest Experience Agent - Front Desk & Guest Loyalty

Novotel Hotels; Al Zahiyah; On-site; AED 54,000 - 90,000; Full time

Job summary

Accor in the United Arab Emirates is seeking a Guest Service Agent for our Abu Dhabi property. You will welcome guests, manage check-in and check-out, handle cashiering and guest inquiries to ensure a memorable stay.

Fluency in English, experience with Opera Cloud or PMS, and a relevant hotel background are required. This full-time role offers a customer-focused environment with opportunities for growth within the Accor hospitality network.

Qualifications

• Fluent English is required.
• Experience with Opera Cloud or PMS systems is preferred.
• Strong focus on delivering excellent guest service.
• Bachelor's degree or professional certifications are required.
• Relevant hospitality experience is essential.

Responsibilities

• Welcomes guests from arrival through departure, ensuring a memorable stay.
• Manages front desk activities including reception, check-in/check-out, cashiering and foreign exchange.
• Provides high-quality services to consistently meet guest expectations.
• Develops personalized relationships to encourage guest loyalty and repeat visits.
• Keeps the front desk area clean and orderly and ensures smooth administration.

Skills

English Fluency

Opera Cloud / PMS experience

Guest service oriented

Education

Bachelor's degree

Job description

Accor in the United Arab Emirates is seeking a Guest Service Agent for our Abu Dhabi property. You will welcome guests, manage check-in and check-out, handle cashiering and guest inquiries to ensure a memorable stay.

Fluency in English, experience with Opera Cloud or PMS, and a relevant hotel background are required. This full-time role offers a customer-focused environment with opportunities for growth within the Accor hospitality network.