Guest Experience Concierge & Front Desk Agent

IBIS; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

IBIS Dubai World Trade Centre is seeking a friendly Front Desk Agent to greet guests, check them in and out, and ensure a smooth arrival experience. You will handle payments, manage reservations in Opera, and provide accurate information about services and local attractions.

The role requires strong communication, attention to detail, and the ability to work flexible hours including nights and weekends. You will coordinate with housekeeping and maintenance, promote hotel packages, and contribute

Qualifications

• High school diploma required; hospitality degree a plus.
• Prior customer service or hospitality experience preferred.
• Familiarity with Opera hotel management software is advantageous.
• Strong communication and interpersonal skills.
• Detail oriented with good organizational abilities.
• Basic math and payment handling skills.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Handle billing and payments accurately.
• Provide information on amenities and local attractions.
• Manage reservations and cancellations in Opera.
• Address guest inquiries and resolve issues.
• Coordinate with housekeeping and maintenance.
• Promote hotel packages and services to guests.
• Maintain guest records and assist with training.
• Ensure safety, security, and policy compliance.
• Assist with social media engagement and guest feedback.

Skills

Guest service

Communication

Interpersonal skills

Problem solving

Attention to detail

Microsoft Office

Education

High school diploma

Hospitality degree (plus)

Tools

Opera PMS

Job description

IBIS Dubai World Trade Centre is seeking a friendly Front Desk Agent to greet guests, check them in and out, and ensure a smooth arrival experience. You will handle payments, manage reservations in Opera, and provide accurate information about services and local attractions.

The role requires strong communication, attention to detail, and the ability to work flexible hours including nights and weekends. You will coordinate with housekeeping and maintenance, promote hotel packages, and contribute