Guest Experience Concierge — Front Desk

IHG Hotels & Resorts; Dubai Emirate; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Employee room discounts

Great work culture

Career development

Job summary

IHG Hotels & Resorts in Dubai is seeking a Front Desk Agent to deliver warm welcomes and seamless service. You will manage guest bookings, inquiries, and payments with a focus on memorable stays.

You will greet guests, assist with check-in/out, and provide local recommendations while maintaining accuracy and courtesy. English fluency is preferred; other languages welcome. Join a vibrant hotel team.

Qualifications

• Excellent communication and guest service skills.
• Ability to handle concerns with a friendly attitude.
• Literacy and basic math skills; comfortable with computers.

Responsibilities

• Kicking off truly memorable guest experiences with a warm welcome.
• Managing payments for guest bookings and ensuring smooth check-in/out.
• Providing tailored local recommendations and anticipating guest needs.
• Assisting guests with bill issues and restaurant suggestions.
• Acknowledging members and returning guests in person or by phone.

Skills

Communication

Problem-solving

Fluency in local language

Literate & tech-savvy

Job description

IHG Hotels & Resorts in Dubai is seeking a Front Desk Agent to deliver warm welcomes and seamless service. You will manage guest bookings, inquiries, and payments with a focus on memorable stays.

You will greet guests, assist with check-in/out, and provide local recommendations while maintaining accuracy and courtesy. English fluency is preferred; other languages welcome. Join a vibrant hotel team.