Front Desk Host - Create Memorable Guest Experiences

IHG Hotels & Resorts; Dubai; On-site; AED 48,000 - 72,000; Full time

Job summary

IHG Hotels & Resorts in Dubai seeks a Front Desk Agent to deliver seamless guest experiences, handle bookings and payments, and provide local insights. You’ll welcome guests, support check-in/out, and offer tailored recommendations to ensure memorable stays at voco Dubai.

We value friendly communication, problem-solving, and comfort with technology. Fluency in the local language helps, while additional languages are a plus.

Qualifications

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

Responsibilities

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

Skills

Communication skills

Problem-solving

Fluency in local language

Tech savvy

Job description

IHG Hotels & Resorts in Dubai seeks a Front Desk Agent to deliver seamless guest experiences, handle bookings and payments, and provide local insights. You’ll welcome guests, support check-in/out, and offer tailored recommendations to ensure memorable stays at voco Dubai.

We value friendly communication, problem-solving, and comfort with technology. Fluency in the local language helps, while additional languages are a plus.