Guest Experience Specialist — Front Desk (Arabic Speaking)

IHG Hotels & Resorts; Dubai; On-site; AED 39,000 - 67,000; Full time

Benefits offered by this job

Employee room discounts

Career development

Great work culture

Job summary

voco Dubai Palm by IHG Hotels & Resorts is seeking a friendly Front Desk Associate to deliver warm, reliable hospitality at the reception. You will welcome guests, handle check-in/check-out, and respond to requests with poise and efficiency.

Ideal candidates have 1+ years front desk experience, strong communication skills, Arabic language ability, and familiarity with Opera system. Join a diverse team that values service excellence and teamwork.

Qualifications

• 1+ years Front Desk experience
• Outstanding written and verbal communication skills
• Arabic speaking
• Knowledge of Opera System
• Physically agile and able to stand for extended periods
• Available to work shifts, weekends and public holidays
• Excellent communication skills

Responsibilities

• Perform front desk duties including welcoming guests and check-in/check-out
• Attend to guest requests and queries with a friendly, proactive attitude
• Coordinate with other departments to ensure smooth guest experiences
• Maintain accurate guest records and manage payments
• Respond promptly to guest messages and emails
• Ensure security and proper handling of room keys and access control

Skills

Front desk experience

Customer service

Arabic language

Team player

Physically agile

Tools

Opera System

Job description

voco Dubai Palm by IHG Hotels & Resorts is seeking a friendly Front Desk Associate to deliver warm, reliable hospitality at the reception. You will welcome guests, handle check-in/check-out, and respond to requests with poise and efficiency.

Ideal candidates have 1+ years front desk experience, strong communication skills, Arabic language ability, and familiarity with Opera system. Join a diverse team that values service excellence and teamwork.