Luxury Front Desk & Guest Experience Lead

The Meydan Hotel; Dubai; On-site; AED 39,000 - 84,000; Full time

Job summary

The Meydan Hotel in Dubai invites applications for a Front Office Agent role. You will deliver warm, personalized service at arrival and throughout the guest stay, ensuring smooth check-in/out and accurate cashiering. You will contribute to guest satisfaction with proactive, professional assistance.

Key duties include handling guest requests, providing local information, managing luggage when needed, and using Opera Cloud PMS. A hospitality background and excellent communication are essential.

Qualifications

• Fluency in English is essential; additional languages desirable.
• Willingness and aptitude to learn and develop in Front Office.
• Previous hospitality experience, especially in Front Office, preferred.
• Physical ability to lift and handle items as needed.
• Excellent guest service, warmth, and professional demeanor.
• Strong communication and interpersonal skills.

Responsibilities

• Provide reception services and respond to guest requests with personalized attention.
• Assist with check-in/check-out, cashiering, and routine financial transactions.
• Communicate guest requests to relevant departments and follow up.
• Handle luggage and provide concierge-style information on local attractions.
• Navigate Opera Cloud PMS for check-in, check-out, and reporting tasks.
• Support night audit procedures and distribute daily revenue reports.

Skills

English fluency

Hospitality experience

Front Office

Customer service

Communication skills

Attention to detail

Team player

Job description

The Meydan Hotel in Dubai invites applications for a Front Office Agent role. You will deliver warm, personalized service at arrival and throughout the guest stay, ensuring smooth check-in/out and accurate cashiering. You will contribute to guest satisfaction with proactive, professional assistance.

Key duties include handling guest requests, providing local information, managing luggage when needed, and using Opera Cloud PMS. A hospitality background and excellent communication are essential.