Luxury Front Desk Concierge - Guest Experience

Kerzner International; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

The Meydan Hotel in Dubai is seeking a Front Office Agent to provide reception services, assist guests with requests, and manage check-in/check-out with accuracy and courtesy. The role requires English fluency, a hospitality mindset, and the ability to navigate Opera Cloud PMS, handle concierge-style information, and work within a luxury hotel environment to ensure memorable guest experiences.

You will report to the Front Office Team Leader, attend daily briefings, maintain confidentiality,

Qualifications

• Fluency in English; other languages desirable.
• Willingness and aptitude to learn Front Office duties.
• Experience in hospitality, particularly Front Office in luxury hotels, is valued.
• Physical ability to lift and handle heavy objects.
• Strong attention to detail and reliability.
• Excellent guest service and communication skills.

Responsibilities

• Adhere to rules and policies as communicated by the Team Leader.
• Attend daily briefings with Front Office leadership.
• Handle check-in/check-out and cash transactions with accuracy.
• Maintain a clean, organized reception area.
• Provide concierge-style information on promotions, events and local attractions.
• Navigate Opera Cloud PMS to perform check-ins/check-outs within time standards.
• Ensure confidentiality of guest information and proper handover between shifts.

Skills

English fluency

Hospitality experience

Customer service

Communication skills

Physical fitness

Willingness to learn

Tools

Opera Cloud PMS

Job description

The Meydan Hotel in Dubai is seeking a Front Office Agent to provide reception services, assist guests with requests, and manage check-in/check-out with accuracy and courtesy. The role requires English fluency, a hospitality mindset, and the ability to navigate Opera Cloud PMS, handle concierge-style information, and work within a luxury hotel environment to ensure memorable guest experiences.

You will report to the Front Office Team Leader, attend daily briefings, maintain confidentiality,