Guest Experience Champion - Front Desk

Rotana Hotels; Abu Dhabi; On-site; AED 54,000 - 78,000; Full time

Job summary

Rotana Hotels in Abu Dhabi seeks a dynamic Front Desk Agent for Hala Arjaan by Rotana Abu Dhabi. You will deliver professional, guest-focused service from arrival to departure, ensuring a memorable stay through warm, personalized interactions.

Key duties include greeting guests by name, guiding them to their rooms, handling in-room and hotel information requests, maintaining knowledge of local services, managing cashiering and check-out postings, protecting guest privacy, and upholding hotel

Responsibilities

• Provide prompt, courteous and efficient service to all guests to achieve high customer satisfaction with personalized service from arrival to departure
• Greet guests by name (if known) and escort them to their rooms to create a welcoming experience
• Conduct in-room and hotel familiarization and assist guests with activity inquiries/requests
• Maintain up-to-date knowledge of hotel information and local services to respond to guest queries
• Monitor rate levels and occupancy to optimize selling opportunities on a daily basis
• administer Front Desk cashiering standards and ensure compliance with all policies and procedures
• Process check-in to check-out accounts with accurate postings of all incidental charges using computerized Front Office systems
• Maintain guest privacy and ensure no details are disclosed
• Demonstrate thorough knowledge of hotel policies and service standards and be aware of hotel facilities and happenings

Job description

Rotana Hotels in Abu Dhabi seeks a dynamic Front Desk Agent for Hala Arjaan by Rotana Abu Dhabi. You will deliver professional, guest-focused service from arrival to departure, ensuring a memorable stay through warm, personalized interactions.

Key duties include greeting guests by name, guiding them to their rooms, handling in-room and hotel information requests, maintaining knowledge of local services, managing cashiering and check-out postings, protecting guest privacy, and upholding hotel