Guest Experience Ambassador - Front Desk & VIP Service

Tanqeeb; Abu Dhabi; On-site; AED 45,000 - 78,000; Full time

Job summary

Tanqeeb is seeking a Front Office Lobby Ambassador in Abu Dhabi to warmly welcome guests and provide efficient service at all times. You will be the main contact at the entrance, escort guests to check-in, respond to inquiries, and actively promote hotel services and promotions.

The role emphasizes proactive guest engagement, awareness of restaurant reservations, and delivering a high standard of Rotana service to VIP and Rewards guests.

Qualifications

• Strong hospitality mindset with professional demeanor.
• Excellent interpersonal and verbal communication.
• Ability to anticipate guest needs and respond promptly.
• Proactive attitude to meet and greet guests with warmth.

Responsibilities

• Offer consistently professional, friendly, warm and engaging service.
• Be available for Guests at all times as a point of contact.
• Represent Arabian Cultural Connection standards and interact with guests at the coffee and dates station.
• Welcome guests at hotel main door, escort to check-in point, and assist during breakfast queues.
• Use Tablet Registration to register guests while waiting for check-in at Front Desk.
• Extend personal service to Club Rotana, VIP Guests, and Rotana Rewards Guests.
• Meet arriving guests at the main entrance and assist with transportation exits.
• Seek revenue opportunities such as restaurant reservations and sales leads.
• Maintain up-to-date knowledge of hotel and local services and respond to queries.
• Handle queries promptly, efficiently and politely.
• Be aware of offers, promotions, and packages to promote to guests.

Skills

Hospitality

Customer service

Communication

Guest relations

Job description

Tanqeeb is seeking a Front Office Lobby Ambassador in Abu Dhabi to warmly welcome guests and provide efficient service at all times. You will be the main contact at the entrance, escort guests to check-in, respond to inquiries, and actively promote hotel services and promotions.

The role emphasizes proactive guest engagement, awareness of restaurant reservations, and delivering a high standard of Rotana service to VIP and Rewards guests.