Guest Experience Ambassador - Front Desk & VIP Service

Tanqeeb

Abu Dhabi

On-site

AED 45,000 - 78,000

Full time

13 days ago
Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Tanqeeb is seeking a Front Office Lobby Ambassador in Abu Dhabi to warmly welcome guests and provide efficient service at all times. You will be the main contact at the entrance, escort guests to check-in, respond to inquiries, and actively promote hotel services and promotions.

The role emphasizes proactive guest engagement, awareness of restaurant reservations, and delivering a high standard of Rotana service to VIP and Rewards guests.

Qualifications

  • Strong hospitality mindset with professional demeanor.
  • Excellent interpersonal and verbal communication.
  • Ability to anticipate guest needs and respond promptly.
  • Proactive attitude to meet and greet guests with warmth.

Responsibilities

  • Offer consistently professional, friendly, warm and engaging service.
  • Be available for Guests at all times as a point of contact.
  • Represent Arabian Cultural Connection standards and interact with guests at the coffee and dates station.
  • Welcome guests at hotel main door, escort to check-in point, and assist during breakfast queues.
  • Use Tablet Registration to register guests while waiting for check-in at Front Desk.
  • Extend personal service to Club Rotana, VIP Guests, and Rotana Rewards Guests.
  • Meet arriving guests at the main entrance and assist with transportation exits.
  • Seek revenue opportunities such as restaurant reservations and sales leads.
  • Maintain up-to-date knowledge of hotel and local services and respond to queries.
  • Handle queries promptly, efficiently and politely.
  • Be aware of offers, promotions, and packages to promote to guests.

Skills

Hospitality
Customer service
Communication
Guest relations

Job description

Tanqeeb is seeking a Front Office Lobby Ambassador in Abu Dhabi to warmly welcome guests and provide efficient service at all times. You will be the main contact at the entrance, escort guests to check-in, respond to inquiries, and actively promote hotel services and promotions.

The role emphasizes proactive guest engagement, awareness of restaurant reservations, and delivering a high standard of Rotana service to VIP and Rewards guests.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Senior Front Desk & Guest Relations Specialist (Abu Dhabi)
Senior Front Desk & Guest Relations Specialist (Abu Dhabi)

Tanqeeb • Abu Dhabi

On-site
AED 48,000 - 72,000
Lux Front Desk Ambassador – Guest Welcome Leader
Lux Front Desk Ambassador – Guest Welcome Leader

Mandarin Oriental Group • Abu Dhabi

On-site
AED 100,000 - 145,000
Learning & Development
MOstay programme
Wellness benefits
+1
Front Desk Guest Experience Specialist
Front Desk Guest Experience Specialist

Tanqeeb • Dubai

On-site
AED 33,000 - 56,000
Guest Experience & Front Desk Specialist
Guest Experience & Front Desk Specialist

Tanqeeb • Dubai

On-site
AED 54,000 - 80,000
Guest Experience Front Desk Specialist
Guest Experience Front Desk Specialist

Tanqeeb • Dubai

On-site
AED 40,000 - 52,000
Guest Experience Agent - Front Desk & Concierge
Guest Experience Agent - Front Desk & Concierge

Beach Rotana • Abu Dhabi

On-site
AED 100,000 - 145,000
Lobby Ambassador - Emirati Talent
Lobby Ambassador - Emirati Talent

Tanqeeb • Abu Dhabi

On-site
AED 45,000 - 78,000
Guest Experience Ambassador — Luxury Beach Resort
Guest Experience Ambassador — Luxury Beach Resort

Beach Rotana • Abu Dhabi

On-site
AED 30,000 - 40,000
Opportunities for professional development
Collaborative team environment
Employee benefits
+1
Guest Experience Agent - Front Desk & Concierge (Full-Time)
Guest Experience Agent - Front Desk & Concierge (Full-Time)

Remote DXB • Abu Dhabi

On-site
AED 52,000 - 86,000
Full-time role
Growth opportunities
Brand alignment
+1
Guest Experience Ambassador – Luxury Front Office, MOstay
Guest Experience Ambassador – Luxury Front Office, MOstay

Mandarin Oriental • Abu Dhabi

On-site
AED 70,000 - 110,000
MOstay programme
Wellbeing & health benefits
Retirement plans
+1