Lux Front Desk Ambassador – Guest Welcome Leader

Mandarin Oriental Group; Abu Dhabi; On-site; AED 100,000 - 145,000; Full time

Benefits offered by this job

Learning & Development

MOstay programme

Wellness benefits

Retirement plans

Job summary

Emirates Palace Mandarin Oriental, Abu Dhabi is seeking a Lobby Ambassador to join our Front Office team. You will maintain the Main Lobby, warmly welcome guests, and provide guidance while upholding the Legendary Quality Experience.

Based in Abu Dhabi, the role requires experience in a high-end luxury hotel and a hospitality qualification. You will engage with hotel guests, VIP arrivals, and attendees at hotel events, ensuring exceptional service and brand standards across all interactions.

Qualifications

• Previous experience in a high-volume, internationally recognized luxury hotel chain.
• Excellent interpersonal communication and guest-service orientation.
• Strong organizational and multitasking abilities.

Responsibilities

• Oversee and maintain the Main Lobby and greet guests with a warm welcome and farewell.
• Provide guidance to guests and visitors in line with brand standards.
• Engage with in-house guests and VIP arrivals, ensuring smooth lobby flow.
• Maintain lobby cleanliness and organization and assist during events.
• Attend briefings and training as required by management.

Skills

Interpersonal skills

Communication skills

Organizational skills

Education

Degree or Higher National Diploma in Hospitality Management

Job description

Emirates Palace Mandarin Oriental, Abu Dhabi is seeking a Lobby Ambassador to join our Front Office team. You will maintain the Main Lobby, warmly welcome guests, and provide guidance while upholding the Legendary Quality Experience.

Based in Abu Dhabi, the role requires experience in a high-end luxury hotel and a hospitality qualification. You will engage with hotel guests, VIP arrivals, and attendees at hotel events, ensuring exceptional service and brand standards across all interactions.