Dubai VIP Guest Relations Specialist

Accor Group; Dubai; On-site; AED 55,800 - 78,120; Full time

Benefits offered by this job

Employee benefit card offering global discounts

Access to learning and development

Career advancement opportunities

Opportunities to contribute to CSR initiatives

Job summary

Accor Group is seeking a Guest Relations Officer in Dubai. This role focuses on delivering exceptional guest service for VIP and regular guests, ensuring smooth operations at the front desk, and enhancing guest satisfaction.

Key responsibilities include managing guest check-ins, handling special requests, and coordinating with various departments. Ideal candidates should have a degree in hotel management, strong communication skills, and at least 1 year of experience in a similar role.

Join our team to enjoy benefits like global discounts and career advancement opportunities within a leading hospitality group!

Qualifications

• Fresher or minimum 1 year of experience in a similar 5-star hotel role.
• Strong communication and guest handling skills.
• Ability to manage multiple tasks and maintain composure under pressure.
• Professional appearance and commitment to service excellence.

Responsibilities

• Prepare for daily VIP arrivals including room allocation and special requests.
• Register and process check-ins and check-outs for VIP guests professionally.
• Resolve guest issues and coordinate with relevant departments for follow-up.
• Make daily courtesy calls to VIP rooms and follow up with other guests as needed.
• Coordinate with all departments for VIP handling.

Skills

VIP guest handling

Front desk operations

Cashiering and foreign exchange

Complaint resolution

Reservation handling

Coordination with departments

Attention to detail

Service recovery

Education

University degree in hotel management

Job description

Accor Group is seeking a Guest Relations Officer in Dubai. This role focuses on delivering exceptional guest service for VIP and regular guests, ensuring smooth operations at the front desk, and enhancing guest satisfaction.

Key responsibilities include managing guest check-ins, handling special requests, and coordinating with various departments. Ideal candidates should have a degree in hotel management, strong communication skills, and at least 1 year of experience in a similar role.

Join our team to enjoy benefits like global discounts and career advancement opportunities within a leading hospitality group!