Luxury Concierge Supervisor – Dubai Guest Services

Accor Group; Dubai; On-site; AED 50,220 - 72,540; Full time

Benefits offered by this job

Discounted hotel rates

Learning programs through Accor Academies

Career mobility across properties

Job summary

Accor Group is seeking a Concierge Supervisor to join their team in Dubai. This role requires managing guest requests and maintaining high service standards in a luxury hotel environment.

The ideal candidate will have previous concierge experience in a 4-5 star hotel. Key responsibilities include supporting guest services, coordinating special arrangements, and contributing to team training and quality assurance.

Benefits include career growth opportunities and discounted hotel rates worldwide.

Qualifications

• Previous experience in the same or a similar concierge role within a 4-5 star hotel is preferred.
• Good English verbal communication skills with the ability to speak clearly and professionally with guests, colleagues, and managers.
• Strong guest service mindset with the ability to remain calm, courteous, and attentive at all times.

Responsibilities

• Respond to guest requests for concierge support.
• Assist guests with unique requirements and follow up.
• Provide information about hotel facilities and local services.
• Coordinate with departments to resolve guest issues.

Skills

Concierge services

Guest relations

Luxury hotel service

Guest request handling

Transportation arrangements

Reservation coordination

Local area knowledge

Telephone etiquette

Complaint handling

Service recovery

Emergency procedures

Safety awareness

Quality assurance standards

Education

Experience in a 4-5 star hotel

Job description

Accor Group is seeking a Concierge Supervisor to join their team in Dubai. This role requires managing guest requests and maintaining high service standards in a luxury hotel environment.

The ideal candidate will have previous concierge experience in a 4-5 star hotel. Key responsibilities include supporting guest services, coordinating special arrangements, and contributing to team training and quality assurance.

Benefits include career growth opportunities and discounted hotel rates worldwide.