Guest Experience Concierge — Create Memorable Stays

Waldorf Astoria Kuwait; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Hilton in Dubai is seeking a Concierge Agent to elevate guest experiences with attentive service, bold hospitality, and proactive problem-solving. You’ll respond to inquiries, arrange dining and transportation, and ensure smooth arrivals.

This role emphasizes personalized service for all guests, including VIPs, and you’ll promote hotel services while maintaining privacy and discretion in a fast-paced luxury setting.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Integrity and always doing the right thing.
• Leadership and teamwork to drive outcomes.
• Ownership and accountability.
• A focus on the Now, bringing urgency and discipline.

Responsibilities

• Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns.
• Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions.
• Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs.
• Manage guest communications: Receive and deliver messages, mail, packages, and faxes.
• Support VIP guests: Facilitate seamless registration and elevated service for high priority guests.
• Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs.

Job description

Hilton in Dubai is seeking a Concierge Agent to elevate guest experiences with attentive service, bold hospitality, and proactive problem-solving. You’ll respond to inquiries, arrange dining and transportation, and ensure smooth arrivals.

This role emphasizes personalized service for all guests, including VIPs, and you’ll promote hotel services while maintaining privacy and discretion in a fast-paced luxury setting.