Guest Service Agent - Front Office

1st-jobs.com; Abu Dhabi; On-site; AED 45,000 - 65,000; Full time

Benefits offered by this job

Free duty meals

Housing accommodation

Air tickets back home every 2 years

Health insurance

Additional perks and benefits

Job summary

1st-jobs.com is seeking a Guest Service Agent to join our Front Office team at one of Abu Dhabi's leading hotel chains. You will warmly greet guests, assist with check-in/check-out, and provide information about facilities and local attractions.

The ideal candidate has experience in front office or guest service, excellent communication skills, and fluency in English (Russian a plus). You will handle reservations, payments, and coordinate with departments to ensure seamless guest experiences.

Qualifications

• Experience in a front office or guest service role.
• Excellent communication and interpersonal skills.
• Fluency in English; Russian is a plus.
• Able to multitask in a fast-paced hotel environment.
• Knowledge of hotel reservation systems and basic computer skills.

Responsibilities

• Warmly greet guests and assist with check-in/check-out.
• Handle inquiries, requests, and concerns promptly and professionally.
• Provide information about facilities, services and local attractions.
• Process reservations, cancellations and modifications accurately.
• Maintain guest accounts and payments records.
• Coordinate with hotel departments to ensure seamless experiences.
• Handle cash and credit card transactions per policy.
• Maintain cleanliness and organization at the front desk.

Skills

Communication

Interpersonal skills

English fluency

Multitasking

Problem-solving

Job description

About the job Guest Service Agent - Front Office

Job Title

Guest Service Agent - Front Office

Salary

Competitive, negotiable based on experience

Benefits

• Free duty meals
• Housing accommodation
• Air tickets back home every 2 years
• Health insurance
• Additional perks and benefits

Job Description

We are currently seeking a dedicated and customer-oriented Guest Service Agent to join our Front Office team at one of Abu Dhabi's leading hotel chains. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests from the moment they arrive until their departure.

Responsibilities

• Warmly greet guests upon arrival and assist with check-in/check-out procedures
• Handle guest inquiries, requests, and concerns promptly and professionally
• Provide information about hotel facilities, services, and local attractions
• Process reservations, cancellations, and modifications accurately and efficiently
• Maintain accurate records of guest accounts and payments
• Coordinate with other hotel departments to ensure seamless guest experiences
• Handle cash and credit card transactions in accordance with hotel policies
• Uphold high standards of cleanliness and organization at the front desk area

Requirements

• Previous experience in a front office or guest service role, preferably in the hospitality industry
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a proactive approach to guest service
• Ability to multitask and prioritize tasks effectively in a fast-paced environment
• Knowledge of hotel reservation systems and basic computer skills
• Fluency in English is required; proficiency in Russian is a plus
• Must be eligible to work in Abu Dhabi, UAE

If you are passionate about delivering exceptional guest experiences and possess the above qualifications, we invite you to join our team. We offer a competitive salary, negotiable based on experience, along with attractive benefits and opportunities for growth within the organization.