Guest Experience & Reservations Specialist

Novotel; Abu Dhabi; On-site; AED 78,000 - 123,000; Full time

Job summary

Accor is seeking an on-site Reservation Agent in Abu Dhabi to manage inquiries, process bookings, and uphold high standards of guest service. You will handle rates, promotions, and room types while coordinating with visa officers for guest visas when required.

The role requires familiarity with Opera or similar systems, a hospitality-oriented education, and strong multitasking abilities. Fluency in English is essential; additional languages are a plus.

Qualifications

• Experience with Opera or similar reservation systems.
• High school diploma required; degree in hospitality preferred.
• Experience in hotel reservations or customer service.
• Ability to multitask and manage time effectively.
• Fluent in English, other languages are a plus.

Responsibilities

• Handle reservations inquiries and requests with professionalism.
• Maintain knowledge of rates, packages, and promotions.
• Process reservation queries, changes, and cancellations via phone, email, or corporate channels.
• Input, modify, or cancel reservations; issue confirmations or cancellations.
• Coordinate visa processing with visa officer as needed.
• Ensure accurate information and billing; prepare pro-forma invoices.
• Assist in reporting for reservations and group information ahead of group arrivals.
• Monitor no-shows and post charges; manage group PM closeout.
• Adhere to brand and Accor standards for Reservations/Groups.

Skills

Time management

Multitasking

English fluency

Education

High school diploma or equivalent

Hospitality degree preferred

Tools

Opera (PMS)

Job description

Accor is seeking an on-site Reservation Agent in Abu Dhabi to manage inquiries, process bookings, and uphold high standards of guest service. You will handle rates, promotions, and room types while coordinating with visa officers for guest visas when required.

The role requires familiarity with Opera or similar systems, a hospitality-oriented education, and strong multitasking abilities. Fluency in English is essential; additional languages are a plus.