Guest Experience Agent | Flexible Front Desk Shifts

NH Collection Hotels & Resorts; Dubai; On-site; AED 44,640 - 66,960; Full time

Job summary

NH Collection Hotels & Resorts in Dubai seeks a Guest Service Agent to deliver outstanding service to guests throughout their stay. You will be the first contact for guests, handling check-in/check-out, inquiries, and resolution of concerns in line with hotel standards.

Responsibilities include assisting guests with information, coordinating with other departments, and maintaining accurate records in the PMS while handling payments and currency exchanges as required.

Qualifications

• High school diploma or equivalent; hospitality qualification is a plus.
• Previous experience in hospitality or front desk is preferred.
• Familiarity with hotel PMS systems (Opera, Fidelio or similar) is advantageous.
• Proficiency with MS Office; strong English skills; other languages are a plus.

Responsibilities

• Welcome guests warmly and professionally on arrival.
• Conduct efficient check-in and check-out procedures.
• Verify guest information, reservations, and payment details.
• Provide information on facilities, services, and local attractions.
• Handle guest requests, inquiries, and complaints promptly and professionally.
• Coordinate with housekeeping, maintenance, and other departments.
• Manage room assignments and status updates; process reservations and extensions.
• Maintain accurate guest records in the PMS and handle cash, cards, and currency exchanges.
• Prepare daily reports and guest correspondence; maintain confidentiality.

Skills

Customer service

Interpersonal skills

Communication

Problem solving

Organizational skills

Multitasking

Attention to detail

Night shifts

Education

High school diploma or equivalent

Hospitality qualification

Tools

Opera PMS

Fidelio PMS

MS Office

Job description

NH Collection Hotels & Resorts in Dubai seeks a Guest Service Agent to deliver outstanding service to guests throughout their stay. You will be the first contact for guests, handling check-in/check-out, inquiries, and resolution of concerns in line with hotel standards.

Responsibilities include assisting guests with information, coordinating with other departments, and maintaining accurate records in the PMS while handling payments and currency exchanges as required.