Front Desk Guest Experience Specialist

Minor International; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

Minor International in Dubai, United Arab Emirates, seeks a friendly Female Guest Service Agent to be the first point of contact and ensure guests have a comfortable, memorable stay from check-in to check-out.

You will welcome guests, handle check-ins/outs, respond to inquiries, assist with reservations and upgrades, and coordinate with other departments to meet needs. Strong English/Arabic skills and a professional demeanor are essential.

Qualifications

• High school diploma or equivalent.
• Experience in hospitality or customer service preferred.
• Proficiency in English and Arabic.
• Strong interpersonal and customer service skills.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Welcome guests and greet upon arrival.
• Process check-ins and check-outs efficiently with accurate paperwork.
• Respond to guest inquiries in person or by phone.
• Assist guests with reservations, upgrades and special arrangements.
• Handle complaints with empathy and resolve issues.
• Coordinate with other departments to meet guest needs.
• Maintain knowledge of hotel amenities and local attractions.
• Process payments and cash transactions accurately.
• Keep lobby and reception area clean and presentable.
• Assist with administrative tasks and maintaining guest records.

Skills

English

Arabic

Customer service

Interpersonal skills

Multitasking

Problem solving

Attention to detail

Education

High school diploma

Tools

Hotel management software

Job description

Minor International in Dubai, United Arab Emirates, seeks a friendly Female Guest Service Agent to be the first point of contact and ensure guests have a comfortable, memorable stay from check-in to check-out.

You will welcome guests, handle check-ins/outs, respond to inquiries, assist with reservations and upgrades, and coordinate with other departments to meet needs. Strong English/Arabic skills and a professional demeanor are essential.