Front Desk Guest Experience Specialist

IHG Hotels & Resorts; Dubai; On-site; AED 40,000 - 50,000; Full time

Benefits offered by this job

Staff discounts

Mentorship and career growth opportunities

Job summary

IHG Hotels & Resorts is looking for a Guest Service Agent in Dubai. This role involves welcoming guests warmly, performing check-ins and check-outs, and responding to inquiries. Strong interpersonal skills and experience in guest services are essential.

Joining IHG means being part of a team that values collaboration and personal growth, offering a dynamic work environment and numerous benefits, including room discounts across the globe.

Qualifications

• A minimum of 1 to 2 years in a similar role.
• Strong command of English, knowledge of additional languages is an advantage.
• Impeccable grooming and a presentable appearance.

Responsibilities

• Welcome guests in a warm, friendly, and professional manner.
• Perform efficient check‑in and check‑out procedures.
• Respond promptly to guest inquiries and complaints.

Skills

Interpersonal Skills

Communication Skills

Adaptability

Customer Service

Job description

IHG Hotels & Resorts is looking for a Guest Service Agent in Dubai. This role involves welcoming guests warmly, performing check-ins and check-outs, and responding to inquiries. Strong interpersonal skills and experience in guest services are essential.

Joining IHG means being part of a team that values collaboration and personal growth, offering a dynamic work environment and numerous benefits, including room discounts across the globe.