Guest Communications Specialist - Luxury Resort

Accor Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality group in Dubai is seeking a guest service professional to manage calls and provide excellent service to guests. Responsibilities include receiving calls, maintaining communication with departments, and ensuring guest satisfaction. The ideal candidate should have 1-2 years of hotel experience and fluency in English, with additional languages as a plus. This role offers the opportunity to work in a dynamic environment focused on hospitality excellence.

Qualifications

• Minimum 1-2 years’ experience in a similar role in a hotel.
• Fluency in English both written and verbal communication skills.
• Energy and enthusiasm with an eye for detail.

Responsibilities

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Maintain an up-to-date knowledge of the hotel and local services.
• Ensure the proper operation of the switchboard.

Skills

Fluency in English

Interpersonal skills

Job description

A leading global hospitality group in Dubai is seeking a guest service professional to manage calls and provide excellent service to guests. Responsibilities include receiving calls, maintaining communication with departments, and ensuring guest satisfaction. The ideal candidate should have 1-2 years of hotel experience and fluency in English, with additional languages as a plus. This role offers the opportunity to work in a dynamic environment focused on hospitality excellence.