Guest-Centric Waiter/Waitress - Elevate Dining Experience

Swissôtel Hotels & Resorts; Dubai; On-site; AED 45,000 - 73,000; Full time

Benefits offered by this job

Discounted Accor rates worldwide

Learning programs through our Academie

Growth opportunities across property &

CSR activities

Job summary

Swissotel Al Ghurair in Dubai is seeking a Waiter/Waitress to deliver exceptional service in our Food & Beverage outlets. You will greet guests, explain menus, take orders and ensure a memorable dining experience.

Join Accor’s hospitality family and grow within a dynamic, guest‑centric team. This role is based on-site in Dubai and offers opportunities to develop professionally across our properties worldwide.

Qualifications

• Previous experience in hospitality industry is preferred.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Additional language skills such as Arabic, French, Russian etc… is an asset

Responsibilities

• Perform all necessary tasks to service Food & Beverage according to the standard of performance manual of the Hotel.
• Greet & seat customers and serve them in a professional, discreet & personalized way.
• Acquire in depth knowledge of the Food & Beverage menu of the assigned outlet in order to assist and provide advice to Guests.
• Consistently monitor quality of Food & Beverage being served. Practice good customer relations and attend to customer complaints / queries satisfactorily.
• Responsible for maintaining hygiene and cleanliness standards in the outlet & upkeep of all service equipment.
• Responsible for all service preparations before, during & after the service (mis-en-place).
• Ensure minimum wastage, breakage and spoilage.
• Actively use up selling techniques to exceed Guest expectations and increase revenue.
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment.

Skills

Hospitality experience

Interpersonal skills

Reliability

Under pressure

Teamwork

Guest focus

Languages (Arabic, French, Russian)

Job description

Swissotel Al Ghurair in Dubai is seeking a Waiter/Waitress to deliver exceptional service in our Food & Beverage outlets. You will greet guests, explain menus, take orders and ensure a memorable dining experience.

Join Accor’s hospitality family and grow within a dynamic, guest‑centric team. This role is based on-site in Dubai and offers opportunities to develop professionally across our properties worldwide.