Luxury Dining Waiter/ess — Guest Experience in Dubai

Accor; Dubai; On-site; AED 36,000 - 58,000; Full time

Job summary

Accor's Novotel Dubai Al Barsha is seeking an enthusiastic Waiter/ess to join a dynamic team. You will be the face of the dining room, greeting guests, taking orders, and delivering exceptional service with warmth and attentiveness.

In this fast-paced environment, you will maintain high standards, assist with setup and closing, and collaborate with kitchen and bar staff to ensure smooth service. Fluent English and the ability to work flexible shifts are required.

Qualifications

• Proven experience as a waiter/ess in a high-volume, luxury hospitality environment.
• Excellent customer service skills with a demonstrated commitment to guest satisfaction.
• Strong communication and interpersonal skills with the ability to build rapport with diverse clientele.
• Ability to work effectively under pressure, multitask efficiently, and maintain composure in busy settings.
• Solid knowledge of food and beverage service techniques and dining etiquette.
• Proficiency with basic mathematics for accurate bill calculations and payment processing.

Responsibilities

• Greet and seat guests with a warm, professional welcome, creating a positive first impression.
• Take food and beverage orders accurately and efficiently, demonstrating knowledge of menu items and daily specials.
• Provide detailed menu information and personalized recommendations based on guest preferences and dietary requirements.
• Serve food and beverages in a timely, courteous manner while maintaining impeccable presentation standards.
• Maintain a clean, organized, and welcoming dining area throughout service.
• Process payments accurately and handle cash and card transactions with precision.
• Collaborate with kitchen and bar staff to ensure smooth service flow and guest satisfaction.
• Respond promptly and professionally to guest inquiries, special requests, and concerns.
• Adhere strictly to food safety regulations, hygiene standards, and health protocols.
• Assist in setting up and closing down the restaurant, including restocking supplies and organizing workstations.
• Demonstrate cultural sensitivity and inclusivity when interacting with guests from diverse backgrounds.

Skills

Waiter experience

Guest service

Communication skills

POS systems

Tools

POS software

Job description

Accor's Novotel Dubai Al Barsha is seeking an enthusiastic Waiter/ess to join a dynamic team. You will be the face of the dining room, greeting guests, taking orders, and delivering exceptional service with warmth and attentiveness.

In this fast-paced environment, you will maintain high standards, assist with setup and closing, and collaborate with kitchen and bar staff to ensure smooth service. Fluent English and the ability to work flexible shifts are required.