Waiter - Food and Beverage Service

Accor Group; Dubai; On-site; AED 28,000 - 45,000; Full time

Job summary

Accor through Swissotel Al Murooj in Dubai seeks an attentive Waiter - Food and Beverage Service with at least 1 year of experience in restaurant or hotel dining. You will perform setup, take orders, and ensure guest satisfaction with informed recommendations and up-selling.

Strong English communication, POS accuracy, and teamwork are essential for daily service excellence. Join a dynamic hospitality environment in Downtown Dubai, contributing to guest experience while maintaining high standards

Qualifications

• This role requires a college graduate with at least 1 year of waiter or similar experience.
• Candidates should understand restaurant service sequences and dining etiquette.
• Experience with hotel or professionally managed restaurant environments is beneficial.
• Proficiency with computer systems and POS technology, especially Micros.

Responsibilities

• Set up the outlet before service and maintain mise-en-place.
• Take orders, enter into Micros POS, and handle billing with accuracy.
• Provide informed menu recommendations to guests.
• Ensure guest satisfaction and smooth service flow throughout shifts.
• Maintain cleanliness and organization of tables and side stations.
• Coordinate with hostess for seating and guest flow.
• Support other departments as needed to meet service goals.
• Keep up-to-date on menus, promotions, and outlet information.

Skills

Food and beverage service

Restaurant table service

Guest relations

Menu presentation

Order taking

Micros POS system

Point-of-sale software

Food and beverage up-selling

Menu and product knowledge

Mise-en-place

Table setting

Payment handling

Restaurant side station management

Guest complaint handling

Dining service etiquette

Outlet opening preparation

Food hygiene

Health and safety procedures

Revenue awareness

Inter-departmental coordination

Sustainable hospitality practices

English communication

Tools

Micros POS system

POS software

Job description

Waiter - Food and Beverage Service Job Snapshot Role: Waiter - Food and Beverage Service Location: Dubai, United Arab Emirates Industry: Hospitality Function: Food & Beverage Serving Experience: Minimum 1 year Job Type: Full-time Position Overview Waiter - Food and Beverage Service in Dubai, United Arab Emirates is a Hospitality opportunity at Swissotel Al Murooj for a service-focused professional experienced in restaurant and hotel dining operations. Accor is hiring a waiter who can deliver attentive guest service, manage food and beverage orders, operate point-of-sale systems, maintain outlet presentation standards and contribute to revenue through knowledgeable recommendations and up-selling.

Job Details Country: United Arab Emirates City: Dubai Industry: Hospitality Function: Food & Beverage Serving Salary: 2500-4000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Context

The Waiter supports the daily operation of the assigned food and beverage outlet by combining efficient table service with genuine guest interaction. From preparing the restaurant before service to taking orders, processing bills and maintaining organized side stations, the role directly influences the quality and consistency of the dining experience. Working alongside supervisors, hostesses, cashiers, kitchen colleagues and other hotel departments, the waiter helps keep service flowing smoothly throughout each shift. Strong product knowledge and awareness of individual guest preferences are important for recommending menu items, anticipating needs and creating the warm hospitality expected at Swissotel Al Murooj.

Key Responsibilities

• Prepare the assigned food and beverage outlet on time according to meal periods, operating hours and established service standards.
• Complete mise-en-place, table settings, equipment polishing and other pre-service preparations required for efficient restaurant operations.
• Welcome guests courteously and coordinate with the hostess to support smooth arrival and seating procedures.
• Present menus, explain available dishes and beverages, answer guest questions and provide informed recommendations.
• Take food and beverage orders accurately and enter each item correctly into the Micros point-of-sale system.
• Ensure all guest consumption is properly charged and completed bills are transferred to the cashier according to outlet procedures.
• Maintain strong knowledge of current menus, ingredients, promotions, special offers and other information relevant to the outlet.
• Anticipate guest requirements throughout the dining experience rather than waiting for service requests.
• Build professional and discreet relationships with patrons while respecting individual preferences and privacy.
• Use appropriate up-selling techniques to support outlet revenue without compromising the quality of the guest experience.
• Respond appropriately to guest concerns and refer complaints to the immediate supervisor when further assistance is required.
• Keep tables, service equipment and side stations clean, stocked and organized throughout the shift.
• Collect required materials and supplies from other hotel departments when necessary for service.
• Monitor restaurant equipment and promptly communicate defects or maintenance requirements to the appropriate department.
• Attend departmental briefings, product training, guest-care sessions, grooming programs and other development activities.
• Work toward monthly outlet revenue objectives while remaining conscious of operating costs and resource usage.
• Coordinate closely with the hostess to ensure guest information and relevant records are correctly maintained.
• Follow hotel requirements for grooming, uniform presentation, personal hygiene and professional conduct.
• Apply established fire, hygiene, health, safety and operational procedures during every shift.
• Understand and follow the department 's Operational Standards Manual and relevant internal hotel policies.
• Support responsible energy and water consumption, waste reduction, sustainable purchasing practices and other environmental requirements.
• Assist other food and beverage areas or hotel departments when operational demand requires additional support.

Ideal Profile

A college graduate with at least one year of professional experience as a waiter or in a comparable food and beverage service position is required. The successful candidate should understand restaurant service sequences, dining etiquette, table preparation, order taking and guest interaction. Previous exposure to a hotel or professionally managed restaurant environment will support success in the position. Candidates need practical confidence using computer systems and point-of-sale applications. Experience with Micros or similar restaurant POS technology is particularly relevant because accurate order entry and billing form part of the daily responsibilities. A strong command of spoken and written English is required for communicating with international guests and colleagues. The role also calls for excellent personal presentation, high hygiene standards and the ability to remain courteous and attentive during busy service periods.

Skills Set

• Food and beverage service
• Restaurant table service
• Guest relations
• Menu presentation
• Order taking
• Micros POS system
• Point-of-sale software
• Food and beverage up-selling
• Menu and product knowledge
• Mise-en-place
• Table setting
• Payment handling
• Restaurant side station management
• Guest complaint handling
• Dining service etiquette
• Outlet opening preparation
• Food hygiene
• Health and safety procedures
• Revenue awareness
• Inter-departmental coordination
• Sustainable hospitality practices
• English communication

Why Join Us

This role provides practical experience within Dubai 's established Hospitality sector while developing skills that can support progression into senior waiter, captain, food and beverage supervisor and restaurant management positions. The combination of guest interaction, operational training, product knowledge and revenue-focused service creates a useful foundation for long-term hotel food and beverage careers. Working at Swissotel Al Murooj also places the successful candidate in a prominent Downtown Dubai hospitality environment serving both international leisure visitors and business travelers. Accor 's broad hotel network can provide further exposure to professional hospitality standards, structured learning and career development across different brands and markets.

About the Company

Accor is a global hospitality group with hotel brands operating across numerous international markets. Swissotel Al Murooj is located in Downtown Dubai opposite The Dubai Mall and Burj Khalifa, with convenient access to Dubai Metro, DIFC, Dubai World Trade Centre and Dubai International Airport. The hotel combines an established city location with guest-focused food, beverage and hospitality services.