Global Head of Student Experience & Welfare

Tetr; Dubai; On-site; AED 420,000 - 700,000; Full time

Job summary

Tetr is seeking a Regional Head of Student Experience to design and oversee a two-country student experience ecosystem, spanning orientation to term close, across international campuses. You will lead welfare design, safeguarding decision-making, and a robust student voice framework while coordinating with academic scheduling, career programs, and facilities.

Ideal candidates bring 5+ years in higher education student services, strong PM and stakeholder skills, and proven leadership in

Qualifications

• 5+ years in student experience, student affairs, residential education, or programme leadership in higher education
• Proven experience in student management or operations within higher education, especially in multicultural or multinational settings
• Strong PM and stakeholder engagement capabilities
• Proficient in CRM, workflow, and documentation tools
• Experience managing a team through high-pressure periods in under-resourced or fast-changing environments
• Excellent interpersonal, communication, and problem-solving skills
• Ability to design feedback mechanisms, interpret data, and turn findings into decisions
• Prior experience living or working in the UAE, India, or a comparable international market

Responsibilities

• Design the regional student experience model from orientation through term close across two countries
• Build triage pathways, escalation protocols, and documentation standards for welfare decisions
• Manage Student Welfare Managers and Resident Life Managers across two countries
• Maintain relationships across academic scheduling, career programming, facilities, and partner institutions
• Monitor welfare case volume and NPS, summarize findings for global leadership

Skills

5+ years experience

Project management

Stakeholder engagement

Leadership

CRM

Data interpretation

Communication

Multicultural experience

Education

Master's degree

Tools

CRM

Workflow tools

Documentation tools

Job description

Tetr is seeking a Regional Head of Student Experience to design and oversee a two-country student experience ecosystem, spanning orientation to term close, across international campuses. You will lead welfare design, safeguarding decision-making, and a robust student voice framework while coordinating with academic scheduling, career programs, and facilities.

Ideal candidates bring 5+ years in higher education student services, strong PM and stakeholder skills, and proven leadership in