Front Office Supervisor: Guest Experience Lead

The Luxury Collection; Ajman; Vor Ort; AED 134.000 - 201.000; Vollzeit

Zusammenfassung

The Luxury Collection in Ajman is seeking an attentive Front Desk Agent to manage guest check-ins, verify identities, and issue room keys with precision. You will balance accounts, process diverse payments, and maintain high service standards.

Ideal candidates bring at least 1 year of related experience, a supervisory background, and strong communication skills to support team goals and guest satisfaction.

Qualifikationen

• High school diploma or GED required.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Aufgaben

• Process guest check-ins, verify identity and payment, assign rooms and issue keys.
• Set up guest accounts per requirements and enter Marriott Rewards details.
• Ensure rates align with market codes and document any exceptions.
• Handle payments, vouchers, and charges; balance and secure receipts.
• Provide directions and property information; respond to guest requests promptly.
• Train, coach, and support staff; act as a role model for fairness and open communication.

Kenntnisse

Guest service

Cash handling

Communication

Team leadership

Ausbildung

High school diploma or GED

Tools

POS systems

Jobbeschreibung

The Luxury Collection in Ajman is seeking an attentive Front Desk Agent to manage guest check-ins, verify identities, and issue room keys with precision. You will balance accounts, process diverse payments, and maintain high service standards.

Ideal candidates bring at least 1 year of related experience, a supervisory background, and strong communication skills to support team goals and guest satisfaction.