Guest Experience Supervisor - Front Desk & Team Coach

The Luxury Collection; Ajman; Vor Ort; AED 78.000 - 156.000; Vollzeit

Zusammenfassung

The Luxury Collection Ajman is seeking a warm, guest-focused Front Desk/Guest Services Associate to welcome arrivals, verify identities, process check-ins, and assist guests with room preferences and local information while maintaining accuracy and security. You will balance cash, prepare daily reports, support training of team members, and coordinate with departments to ensure seamless service.

This role requires professional appearance, clear communication, and a commitment to Marriott

Qualifikationen

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Aufgaben

• Process guest check-ins and verify identity, form of payment, assigning room, and activating/issuing room key.
• Balance and secure cash, prepare daily reports, and handle cashier duties.
• Assist with staff training and coaching, and maintain professional appearance.
• Ensure security and safety procedures and respond to guest requests.

Kenntnisse

Customer service

Communication

Problem solving

Team leadership

Ausbildung

High school diploma or GED

Jobbeschreibung

The Luxury Collection Ajman is seeking a warm, guest-focused Front Desk/Guest Services Associate to welcome arrivals, verify identities, process check-ins, and assist guests with room preferences and local information while maintaining accuracy and security. You will balance cash, prepare daily reports, support training of team members, and coordinate with departments to ensure seamless service.

This role requires professional appearance, clear communication, and a commitment to Marriott