Dubai Front Desk — Guest Services & Growth

Accor Group; Dubai; On-site; AED 60,000 - 85,000; Full time

Benefits offered by this job

Discounted rates at Accor properties

Learning and development programs via-

Opportunities for growth within Accor

Planet 21 CSR initiatives

Job summary

Accor is seeking a friendly, professional Front Office Receptionist to support hotel operations in Dubai, United Arab Emirates. The role focuses on welcoming guests, managing check-ins and check-outs, handling reservations, processing payments, and ensuring that every guest receives attentive and efficient service throughout their stay.

The ideal candidate will hold a University Degree in Hotel Management and have at least one year of experience in a 4- or 5-star hotel.

Qualifications

• University Degree in Hotel Management.
• Minimum 1 year of experience in a similar position within a 4- or 5-star hotel.
• Strong customer service and guest relations skills.
• Proficient in handling check-ins/check-outs and guest billing.

Responsibilities

• Welcome guests and provide a professional first impression.
• Register arriving guests and complete check-in procedures.
• Process check-outs promptly and maintain courteous service.
• Update guest profiles and reservation information in the system.
• Handle walk-in and phone reservations and provide accurate information.
• Maintain accurate guest records and assist with cashiering and night audit duties.

Skills

Customer service

Guest relations

Verbal communication

Interpersonal abilities

Professional appearance

Organization

Attention to detail

Teamwork

Prioritization

Conflict handling

Education

Bachelors in Hotel Management

Job description

Accor is seeking a friendly, professional Front Office Receptionist to support hotel operations in Dubai, United Arab Emirates. The role focuses on welcoming guests, managing check-ins and check-outs, handling reservations, processing payments, and ensuring that every guest receives attentive and efficient service throughout their stay.

The ideal candidate will hold a University Degree in Hotel Management and have at least one year of experience in a 4- or 5-star hotel.