Front Office Shift Leader

AccorHotel; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Abu Dhabi is seeking a Front Office Shift Leader to ensure an exceptional experience for guests. The role involves coaching team members, managing daily operations, and addressing guest complaints. Ideally, candidates should have Front Office experience in a 4 or 5 star hotel and be adept in managing a team. This is a full-time position with no remote work options.

Qualifications

• Proven track record of managing and motivating a team in Front Office.
• Experience in a 4 or 5 star hotel environment.
• Excellent verbal and written communication skills.

Responsibilities

• Ensure guests have an incredible experience.
• Coach and train team members.
• Handle guest complaints and resolve concerns.
• Direct daily front office operations.
• Support the Front Office team and perform duties as required.

Skills

Arabic speaker preferred

Ability to manage and motivate a team

Negotiation skills

Calm under pressure

Tools

Opera Cloud

Job description

Responsibilities

• Looking after the guests and ensuring they have an incredible experience with us


• Coaching & Training the Team members


• Responsible for performing the services assigned to his/her shift in the best and most appropriate manner.


• Supervise and support of the Front Office team.


• Handling any guest complaints.


• Direct daily front office operations.


• Supervise front talent and help out with accounting problems.


• Ensure department policies and procedures are understood by all employees and observed in tasks performed.


• Perform any other duties as directed by the Front Office Management.

Qualifications

• Arabic speaker preferred


• Previous Front Office experience is essential as well as a proven track record of managing and motivating a team


• Knowledge of Opera Cloud has its advantageous


• Exposure in a 4 or 5 star hotel environment


• Ability to remain calm and diplomatic when under pressure providing flexible solutions throughout


• Be a skilled negotiator to resolve a range of guest and employee concerns


• Immaculate personal presentation and high level of communication both verbal &written

Additional Information

Front Office Shift Leader for Mercure Abu Dhabi Downtown

Remote Work

No

Employment Type

Full-time