Front Office Supervisor - Reception Services

Accor Group; Dubai; On-site; AED 44,640 - 72,540; Full time

Benefits offered by this job

Hotel discounts

Job summary

Accor is seeking a Front Office Supervisor - Reception Services in Dubai to manage arrival and departure processes, supervise front desk activities and maintain accurate guest, reservation and financial records across shifts. You will uphold service standards, coordinate with departments, ensure smooth handovers and protect guest satisfaction throughout each stay.

The role requires a university degree in Hotel Management and a minimum of three years in a similar front office position, with

Qualifications

• University degree in Hotel Management and at least three years in a front office role.
• Ability to lead a hospitality team during busy shifts with accuracy.
• Strong guest service orientation and problem-solving skills.

Responsibilities

• Review daily arrival information, room allocations and guest preferences.
• Welcome guests, complete registration and check-in procedures.
• Ensure guest profiles and reservations are correctly entered in the system.
• Manage front desk cashiering, settlements and FX transactions.
• Support night audit duties and verify relevant documents when assigned.
• Handle walk-in and phone reservations outside Reservations hours.
• Respond to guest questions promptly and coordinate with other departments.

Skills

Front Desk Operations

Guest Registration

Cashiering

Night Audit

Education

University degree in Hotel Management

Tools

Property Management Systems

Job description

Front Office Supervisor - Reception Services Job Snapshot

• Role: Front Office Supervisor - Reception Services
• Location: Dubai, United Arab Emirates
• Industry: Hospitality
• Function: Front Desk-Reception
• Experience: Minimum 3 years in a similar role
• Job Type: Full-time

Job Overview

Accor is hiring a Front Office Supervisor - Reception Services in Dubai, United Arab Emirates, for a Hospitality position supporting reception and guest services at Rixos The Palm. The role manages arrival and departure processes, supervises front desk activities and maintains accurate guest, reservation and financial records throughout each shift.

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Hospitality
• Function: Front Desk-Reception
• Salary: 4000-6500 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time

Role Context

The Front Office Supervisor connects guest-facing service with the daily control of reception operations. The position coordinates room readiness, monitors employee performance, handles operational concerns and provides clear handovers so that guests receive reliable assistance throughout their stay.

Key Responsibilities

• Review daily arrival information, room allocations, amenities and individual guest preferences.
• Welcome arriving guests and complete registration and check-in procedures.
• Confirm that guest profiles and reservation details are correctly entered in the hotel system.
• Manage front desk cashiering, account settlements and foreign exchange transactions.
• Assist with night audit duties and verify relevant financial documentation when assigned.
• Process walk-in bookings and telephone reservations when the Reservations department is closed.
• Respond to guest questions, requests and service enquiries in a courteous and timely manner.
• Take ownership of complaints and coordinate immediate action with the responsible department.
• Issue guest room key cards and follow established access-control and security procedures.
• Record and deliver guest messages accurately.
• Support the information counter, business centre and foreign exchange services as required.
• Check paymaster accounts and report findings to the Front Office Manager.
• Review the reception logbook and follow up on incomplete tasks, pending requests and daily assignments.
• Monitor hotel occupancy, scheduled events, group movements and priority guest arrivals.
• Prepare and organize daily reception reports and supporting documents.
• Update the operational logbook with complete and accurate shift information.
• Conduct structured handovers so the next team understands unresolved matters and service priorities.
• Check front office equipment and arrange timely reporting of faults or operational problems.
• Supervise daily reception activities and communicate important developments to front office management.
• Observe employee performance and provide coaching to improve service delivery.
• Follow hotel fire safety, first aid and emergency procedures.
• Coordinate Front Office operating standards according to established Rixos procedures.
• Maintain professional grooming and a friendly, composed manner throughout the shift.
• Keep current knowledge of hotel facilities, promotions, events and daily activities.
• Participate in scheduled training and maintain respectful cooperation with other departments.

Ideal Profile

• Applicants should possess a university degree in Hotel Management and at least three years of experience in a similar front office position.
• Strong leadership, interpersonal and employee-training abilities are required.
• The suitable candidate will communicate confidently with guests, manage several priorities simultaneously and remain professional during demanding operational periods.

Skills Set

• Hotel reception operations
• Guest registration and check-in
• Property management systems
• Cashiering and payment settlement
• Foreign exchange processing
• Night audit procedures
• Reservations handling
• Room assignment coordination
• Guest profile management
• Complaint handling and service recovery
• Key-card security control
• Reception reporting
• Shift handover preparation
• Front desk team supervision
• Employee coaching
• Emergency procedure awareness
• Hotel product knowledge

Why Join Us

This opportunity provides a clear route for developing front office leadership and guest-service expertise within an established international Hospitality group. Accor offers employee hotel discounts, professional learning through its Academies, opportunities for progression across properties and involvement in corporate social responsibility initiatives.

About the Company

Accor is an international hospitality group with more than 45 hotel brands and a global network of hotels, restaurants and lifestyle destinations. The company promotes responsible hospitality, inclusive workplaces, professional development and career mobility across its properties and brands.