Front Office Leader - Elevate Guest Experience & Revenue

Accor; Dubai; On-site; AED 167,400 - 290,160; Full time

Job summary

Accor is seeking an experienced Front Office Manager to lead and manage the front office team at our Dubai property. This role focuses on guest satisfaction, operational efficiency, and seamless guest experiences.

You will oversee check-ins/outs, train staff, manage budgets, and implement revenue strategies to maximize occupancy and revenue while ensuring brand standards and local regulations are met. Fluency in English is required; additional languages are a plus.

Qualifications

• Bachelor's degree in hospitality management.
• 5+ years front office experience; 2+ years in a managerial role.
• Proven leadership and guest service excellence.
• Budgeting and revenue management experience.
• Proficiency in PMS and MS Office.

Responsibilities

• Lead front office team and manage daily operations.
• Develop and implement strategies to enhance guest satisfaction and efficiency.
• Oversee check-ins, check-outs, and guest inquiries.
• Train and motivate front office staff to deliver high-quality service.
• Manage guest complaints and resolve issues promptly and professionally.
• Coordinate with other departments to ensure seamless guest experiences.
• Monitor and optimize front office performance metrics and guest satisfaction.
• Manage department budgets and control expenses.
• Ensure compliance with brand standards and local regulations.
• Implement and maintain efficient front office procedures and systems.
• Develop and execute revenue management strategies to maximize occupancy and revenue.
• Handle VIP guests and special requests with care.
• Stay informed about local attractions and events to provide guests with recommendations.

Skills

Leadership

Guest Service Excellence

Budgeting & Revenue Management

PMS & MS Office Proficiency

Front Office Operations

Staff Training & Mentoring

Communication & Interpersonal Skills

Education

Bachelor's degree in Hospitality Management or related field

Tools

Property Management System (PMS)

Microsoft Office Suite

Job description

Accor is seeking an experienced Front Office Manager to lead and manage the front office team at our Dubai property. This role focuses on guest satisfaction, operational efficiency, and seamless guest experiences.

You will oversee check-ins/outs, train staff, manage budgets, and implement revenue strategies to maximize occupancy and revenue while ensuring brand standards and local regulations are met. Fluency in English is required; additional languages are a plus.