Front Office Duty Manager: Lead Guest Experience

MOVENPICK; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A renowned hotel chain in Dubai is seeking a Front Desk Manager to lead operations at the front desk. The ideal candidate will provide personalized guest service and ensure satisfaction. Candidates should possess a Bachelor's degree, strong interpersonal skills, and fluency in both English and Arabic. This position is crucial for maintaining high hotel standards and building strong guest relationships.

Qualifications

• Service focused personality is essential.
• Prior experience working with Opera or related systems is an asset.
• Fluency in English and Arabic; additional languages are a plus.

Responsibilities

• Provide efficient, personalized, and courteous service.
• Supervise operations at the front desk to ensure guest satisfaction.
• Handle guest complaints and take immediate action to ensure satisfaction.

Skills

Service focused personality

Strong interpersonal skills

Problem solving abilities

Networking skills

Education

Bachelor’s degree in a relevant field

Tools

Opera system

Job description

A renowned hotel chain in Dubai is seeking a Front Desk Manager to lead operations at the front desk. The ideal candidate will provide personalized guest service and ensure satisfaction. Candidates should possess a Bachelor's degree, strong interpersonal skills, and fluency in both English and Arabic. This position is crucial for maintaining high hotel standards and building strong guest relationships.